Customer Experience Specialist with Keller Williams Realty Centre

The Customer Experience Specialist plays a critical role in ensuring a professional, welcoming, and efficient office environment. This position supports the success of agents by addressing their needs, maintaining office operations, and fostering a collaborative atmosphere. We are looking for someone with an intense sense of genuine care, a customer service orientation, and a solutions-focused mindset to handle any situation with positivity and professionalism. As part of the leadership team, the Customer Experience Specialist ensures the office runs seamlessly while creating a thriving and engaging environment for agents and staff.

Compensation and Benefits:

• Full Time 40 hours/week, Starting Pay: $18.50-$20.50 per hour
• Bonus Structure after 6 months
• Additional Investment opportunities after 1 year
• Paid Vacation, Holiday, and Medical Leave
• 401(k) Retirement Plan
• Health Insurance benefit option

Responsibilities

• Front Office Management: Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages.
• Administrative Support: Assist the leadership team with office operations, maintaining efficient systems, and supporting day-to-day workflows.
• Event Planning: Organize and coordinate agent events, including meals, sponsorships, venue selection, and décor, while attending and supporting business events and training sessions.
• Office Operations: Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas.
• Marketing & Communication: Assist with office communications, including email/text blasts, social media updates, and promoting the business’s value story.
• Retention & Engagement: Build relationships with current associates to support retention efforts and ensure their satisfaction with the office’s resources and services.

Qualifications

• 2 years of office/customer service experience preferred
• Positive attitude with a solutions-focused and energetic demeanor.
• Strong commitment to relationship building, follow-up, and top-tier customer service.
• Tech-savvy with experience in Microsoft Office, Google Suite, and social media platforms.
• Ability to work in a fast-paced, dynamic environment.
• Professional appearance and communication skills, both verbal and written.
• Strong interpersonal etiquette and customer service skills.
• Interest in learning and taking on new responsibilities as requested and as knowledge grows.

Compensation

$18.50 – $20.50 per hour

About Keller Williams Realty Centre

Keller Williams Realty Centre, located in Columbia, Maryland, is dedicated to building careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving. Our mission is to be the real estate company of choice for our agents and their customers. We uphold values such as integrity, customer focus, commitment, communication, creativity, teamwork, trust, equity, and success through people. As a technology-driven company, we provide a real estate platform preferred by agents, buyers, and sellers alike.

We’re seeking someone who cares deeply about helping others succeed, thrives in a collaborative environment, and brings an unwavering commitment to customer service and problem-solving. Be a part of our growing team, where we’re dedicated to creating a supportive, thriving culture for our agents!

Apply Here