This is not an assistant role.
This is not a “figure it out as you go” job.
This is the operational heartbeat of a high-performing real estate organization.
We are a growth-driven real estate team in Knoxville, TN, built on one belief: There is a smarter way to do this business.
- We win because of strong systems.
- We grow because of high standards.
- We retain clients because of exceptional experience.
- Now we’re ready for the right leader to take the operational engine to the next level.
The Mission
- As our Director of Operations, you will take ownership of everything that happens behind the scenes and make it world-class.
- You see inefficiencies before others feel them.
- You love clarity, structure, documentation, and accountability.
- You build systems that scale.
- You finish what you start.
- You don’t want to be “support.”
- You want to lead operations.
Compensation
- Base Salary: $65,000 – $75,000
- Bonus potential
- Paid time off
Responsibilities
Build & Optimize Systems
- Design, implement, and manage systems for buyers, sellers, and transactions
- Oversee contracts from executed agreement to closing
- Create and maintain a detailed Operations Manual
- Ensure marketing coordination and execution stay seamless
- Own database integrity, lead tracking, and back-office systems
- Track weekly goals, metrics, and performance dashboards
Financial & Business Operations
- Manage books, bill pay, payroll coordination, and commission collection
- Support budgeting and financial reporting
- Identify cost-saving opportunities and operational efficiencies
- Improve profitability through smarter processes
Lead People & Execution
- Supervise and support administrative, marketing, and virtual team members
- Build onboarding systems for staff and agents
- Coordinate trainings, travel, and vendor relationships
- Protect and elevate company culture
Be the Operational Gatekeeper
- Act as the key partner to the owner
- Communicate clearly and proactively
- Maintain strong relationships with clients, agents, and vendors
- Ensure consistency at every operational touchpoint
Qualifications
- Exceptionally service-oriented with a high standard of excellence
- Strong leadership, accountability, and consensus-building skills
- Outstanding written and verbal communication abilities
- Advanced organizational and project management skills
- Learning-based and resourceful; independently seeks solutions
- Detail-oriented, accurate, and process-driven
- Calm, confident, and composed under pressure
- Thrives in a fast-paced, evolving environment
- Proven ability to execute, improve systems, and drive results
- Motivated to grow into increased responsibility, impact, and compensation
- Prior administrative, operations, or leadership experience in an office or business setting
- Real estate experience strongly preferred
- Real estate license a plus, but not required
Compensation
$65,000 – $75,000
About Southern Home Group
Southern Home Group is a high-performance real estate organization serving the greater Knoxville area, along with key markets in East Tennessee from Chattanooga to the Tri-Cities, led through the partnership of Josh Belcher and Chris Ball.
Together, they bring elite production, corporate relocation expertise, and next-level listing performance, with nearly $500M in career sales and more than 100 homes sold annually. From strategic relocations in Oak Ridge and Knoxville to luxury and high-impact listings across East Tennessee, their reputation is built on professionalism, innovative marketing, and fiercely protecting client equity.
Southern Home Group is built on strong systems, high standards, and a commitment to helping families build generational wealth through real estate. We are a growth-focused, leadership-driven organization building the operational infrastructure to match our momentum.
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