Agent Services Coordinator – Director of First Impressions with KW Rivertown

Description

Keller Williams Rivertown is seeking an energetic and detail-oriented Agent Services Coordinator / Director of First Impressions to be the welcoming face and essential support system for our agents and visitors. This role is ideal for someone who thrives in a dynamic environment, enjoys helping others succeed, and is passionate about delivering outstanding service. You will play a key role in ensuring our office runs smoothly, our agents feel supported, and our Market Center maintains a positive and productive culture. If you have a heart for people, excellent organizational skills, and a knack for problem-solving, we want to hear from you!

Compensation:

• Salary Range: $40,000 – $43,000
• Paid Time Off

Responsibilities

• Provide exceptional support to agents, ensuring smooth onboarding and ongoing success.
• Assist with processing licensure, documentation, and recruitment materials.
• Maintain and promote the KW Market Center training calendar and events.
• Serve as a liaison between agents and KW resources, including technology platforms, marketing tools, and operational systems.
• Coordinate and deliver new agent orientations and in-house training classes on essential agent tools and services.
• Assist with technology setup, troubleshooting, and system training (e.g., DocuSign, Dotloop, email, printers, network support).
• Engage and communicate with agents via email, social media, and in-office interactions to encourage participation in Market Center activities.
• Foster a positive and productive office environment aligned with KW’s culture and values.
• Welcome visitors and provide excellent customer service, whether in person or over the phone.
• Assist in recruiting efforts to help grow the organization.
• Set up training and meeting rooms for daily events.
• Maintain Market Center and training room cleanliness and organization.
• Answer phone calls and direct correspondence to the appropriate parties.
• Build relationships with agents and serve as a culture leader within the Market Center.
• Create and distribute Market Center notifications via email.
• Assist the management team with agent onboarding and administrative duties.
• Coordinate Market Center events and assist in planning office functions.
• Handle incoming mail, checks, and packages.
• Provide administrative and technical support to agents as needed.

Qualifications

• Strong interpersonal skills with a warm and welcoming personality.
• Excellent organizational and multitasking abilities.
• Detail-oriented with a proactive approach to problem-solving.
• Proficiency in Microsoft Office and Google Suite and ability to learn new technologies quickly.
• Experience with real estate systems such as DocuSign or Dotloop is a plus.
• Ability to maintain confidentiality and professionalism at all times.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating with the leadership team.
• Prior experience in an administrative, customer service, or real estate role is preferred.

Compensation

$40,000 – $43,000

About Keller Williams Rivertown

Keller Williams Rivertown is a dynamic, fast-growing real estate brokerage in Grandville, MI, known for our commitment to innovation, agent success, and a collaborative culture. We believe in providing our agents with top-tier training, technology, and support to help them thrive in their careers. As a Market Center, we emphasize teamwork, personal growth, and a passion for serving clients and the community. Join us and be a part of a company that values excellence, service, and leadership in the real estate industry!

Apply Here