Front Officer Manager

Summit Dental & Orthodontics • Layton, UT, US

Join Our Exceptional Team at Summit Dental & Orthodontics!

We are seeking a dynamic and experienced Front Office Manager to lead our two dental office locations. This leader will manage the day-to-day operations of both front offices, oversee the customer service team, and work closely with the billing and insurance team to ensure smooth, efficient, and patient-centered care. With a commitment to excellence, the ideal candidate will drive growth in both offices, particularly focusing on expanding our smaller location. This is a hands-on leadership role that demands strategic thinking, adaptability, and exceptional communication skills.

Who Are We Looking For?

• Someone to lead operational excellence
• Someone to drive growth and team development 
• Someone to champion the patient experience and quality standards

We Value:

• Integrity, professionalism, and confidentiality.
• Emotional intelligence, a strong work ethic, and a results-driven approach.
• Outstanding organizational skills and the ability to communicate effectively.

Our Culture:

Summit Dental & Orthodontics is more than just a workplace. We are a community built on accountability, respect, and a genuine concern for our team and patients. If you’re ready to commit to these values and make a significant impact, we would love to meet you!

Compensation:

• Salary Range: $70,000 – $80,000
• Benefits
• Paid Time Off
• Growth Opportunities

Responsibilities

• Lead Front Office Operations: Oversee front desk operations at both locations, ensuring high levels of efficiency and patient satisfaction.
• Team Management: Manage and mentor a front office team of 9 part-time and full time team members.
• Customer Service Excellence: Supervise the customer service team, managing all incoming patient calls, appointment scheduling, and patient service inquiries.
• Coordinate Billing & Insurance: Work closely with the billing and insurance teams to resolve patient billing issues, streamline processes, and ensure compliance with dental billing practices.
• Growth & Expansion: Develop strategies to grow Location 2 from a single-doctor practice to a multi-doctor operation, including staff recruitment and patient volume increase.
• Technology & Systems: Utilize practice management software and implement new technologies to improve workflow and operational efficiency.
• Problem-Solving & Decision Making: Proactively address operational challenges and implement solutions that improve overall practice performance.
• Collaboration: Work with the practice owner to ensure alignment on practice goals and ensure seamless operations between both locations.

Qualifications

• Leadership Experience: minimum 3-5 years of management experience in a healthcare, dental, or similar office environment.
• Strategic Thinker: Proven track record of developing and executing operational strategies that drive business growth.
• Customer Service: Strong understanding of customer service principles, with the ability to handle escalated patient issues.
• Billing & Insurance Knowledge: Familiarity and quick learning with dental billing, coding, and insurance processes.
• Communication: Exceptional written and verbal communication skills, able to manage teams and collaborate with doctors and billing team.
• Problem-solver: Strong critical thinking skills with the ability to resolve issues quickly and efficiently.
• Technologically Proficient: Proficiency in practice management software; ability to learn new technologies and systems.
• Growth-oriented: Experience in scaling practices, hiring staff, and growing patient volume.
• Adaptability: Comfortable managing operations across multiple locations, handling varying daily demands.

Compensation

$70,000 – $80,000 yearly

About Summit Dental & Orthodontics

We take great pride in being able to meet all of your family’s dental needs under one roof. From general dentistry, specialized services in cosmetics and smile makeovers, orthodontics, endodontics, and oral surgery, there’s little we don’t do.